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If you run into problems or have questions about Fordje Connect, here is how to get help.

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Contact support

Email [email protected] for:
  • Questions about your API key or subscription
  • Reporting bugs or unexpected API behavior
  • Requesting access to additional AHJs
  • Requesting higher rate limits
  • General questions about data coverage or accuracy
We aim to respond to support requests within one business day.

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Reporting bugs

When reporting a bug, include the following information to help us investigate quickly:
  • The endpoint you called (e.g., GET /v1/data-points)
  • The full request (URL, headers, query parameters, request body) — redact your API key
  • The full response (status code, headers, response body)
  • The expected behavior vs. what actually happened
  • The timestamp of the request (useful for correlating with our logs)

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Feature requests

We welcome feature requests. Email [email protected] with:
  • A description of the use case you are trying to solve
  • How you are currently working around the limitation (if applicable)
  • Which endpoints or data you wish were available

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Useful resources

Quickstart

Make your first API call in minutes.

Error handling

Understand error codes and implement retry logic.

Rate limiting

Usage limits and tips for efficient API calls.

FAQ

Answers to common questions.